Student MFA Instructions

Tags mfa

You will need to follow these steps to enroll in Mult-Factor Authentication for Tri-County Technical College.

Click here to enroll using your computer

Click here to enroll using your mobile phone

Microsoft Authenticator App

Note: If you do not have a cell phone, contact the IT ServiceDesk to get an MFA Fob for free at 864-646-1779 or servicedesk@tctc.edu.

 

On a Computer:

1.     Open this website:

https://prodban.tctc.edu/BannerGeneralSsb/ssb/personalInformation#/personalInformationMain

2.     You will need to sign in using your TCTC email address

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3.     The website should be the Ellucian Personal Information portal.

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4.     Look for the section called Phone Number

a.     It is likely you already have a number(s) listed.

b.     If you see an existing number listed as the "Multi-Factor Auth. Cell Number," delete this even it is the correct number

c.     Leave the existing numbers in place for all other types

d.      You will need to add a new phone type

5.     Click the Add New button at the top right corner of the phone section.

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6.     A new pop-out for the new phone type

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a.     Choose the Multi-Factor Auth. Cell Number type

b.     Enter the 3-digit area code of your cell number

c.      Enter the last 7 digits of your cell number (extension MUST be blank)

d.     Check the primary check box

e.     Click the Add button at the bottom

7.     You will now have a new phone type called Multi-Factor Auth. Cell Number (Primary)

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8.     You are now enrolled in MFA and should be set to log into TCTC services

 

 

 

 

On a Mobile Device:

1.     Open this website:

https://prodban.tctc.edu/BannerGeneralSsb/ssb/personalInformation#/personalInformationMain

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2.     You will need to sign in using your TCTC email address

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3.     The website should be the Ellucian Personal Information portal.

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4.     When the portal first loads, it will give you a summary of your personal information.

5.     There will be a button at the bottom of the page that takes about 30 seconds to load. Be patient. At first it is blank but it will show up.

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6.     Tap the button that says view full profile at the bottom of the page

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7.     Tap the phone link at the top of the screen

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8.     This will take you to the phones section of your profile

a.     It is likely you already have a number(s) listed.

b.     If you see an existing number listed as the Multi-Factor Auth. Cell Number, delete this even it is the correct number

c.     Leave the existing numbers in place for all other types

d.      You will need to add a new phone type

9.     Click the Add Phone Number button at the top bottom of the screen.

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10.  A new screen will open to add the new phone type

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a.     Choose the Multi-Factor Auth. Cell Number

b.     Enter the 3-digit area code of your cell number

c.      Enter the last 7 digits of your cell number (extension MUST be blank)

d.     Check the primary check box

e.     Click the Add button at the bottom

11.  You will now have a new phone type called Multi-Factor Auth. Cell Number (Primary)

12.  You are now enrolled in MFA and should be set to log into TCTC services

 

OOptional MFA App and secondary methods:

 

 

After you have enrolled in the intial MFA setup above, you can use the Microsoft Authenticator App or add a secondary phone number for authentication by following these steps.

To set up the Microsoft Authenticator app

  1. Sign in to your work or school account and then go to your My Account portal.

  2. Select Security info in the left menu or by using the link in the Security info pane. If you have already registered, you'll be prompted for two-factor verification. Then, select Add method in the Security info pane.

  3. On the Add a method page, select Authenticator app from the list, and then select Add.
  4. On the Start by getting the app page, select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next. For more information about how to download and install the app, see Download and install the Microsoft Authenticator app.
    • If you want to use an authenticator app other than the Microsoft Authenticator app, select I want to use a different authenticator app.
    • If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method.

  5. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.

  6. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.

Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For information about how to add the code manually, see see Manually add an account to the app.

  1. Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears.

  2. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6.
  3. The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.
  4. Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.

  5. Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

 

 

 

 

To change your default security info method

  1. On the Security info page, select Change next to the Default sign-in method information.

    Change link for default sign-in method

  2. Choose Microsoft Authenticator - notification from the list of available methods. If you're not using the Microsoft Authenticator app, select the Authenticator app or hardware token option.

    Choose method for default sign-in

  3. Select Confirm. The default method used for sign-in changes to the Microsoft Authenticator app.

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Details

Article ID: 11714
Created
Tue 1/10/23 10:25 AM
Modified
Thu 2/22/24 9:45 AM