You will need to follow these steps to enroll in Mult-Factor Authentication for Tri-County Technical College.
Click here to enroll using your computer
Click here to enroll using your mobile phone
Note: If you do not have a cell phone, contact the IT ServiceDesk to get an MFA Fob for free at 864-646-1779 or servicedesk@tctc.edu.
On a Computer:
1. Open this website:
https://prodban.tctc.edu/BannerGeneralSsb/ssb/personalInformation#/personalInformationMain
2. You will need to sign in using your TCTC email address
3. The website should be the Ellucian Personal Information portal.
4. Look for the section called Phone Number
a. It is likely you already have a number(s) listed.
b. If you see an existing number listed as the "Multi-Factor Auth. Cell Number," delete this even it is the correct number
c. Leave the existing numbers in place for all other types
d. You will need to add a new phone type
5. Click the Add New button at the top right corner of the phone section.
6. A new pop-out for the new phone type
a. Choose the Multi-Factor Auth. Cell Number type
b. Enter the 3-digit area code of your cell number
c. Enter the last 7 digits of your cell number (extension MUST be blank)
d. Check the primary check box
e. Click the Add button at the bottom
7. You will now have a new phone type called Multi-Factor Auth. Cell Number (Primary)
8. You are now enrolled in MFA and should be set to log into TCTC services
On a Mobile Device:
1. Open this website:
https://prodban.tctc.edu/BannerGeneralSsb/ssb/personalInformation#/personalInformationMain
2. You will need to sign in using your TCTC email address
3. The website should be the Ellucian Personal Information portal.
4. When the portal first loads, it will give you a summary of your personal information.
5. There will be a button at the bottom of the page that takes about 30 seconds to load. Be patient. At first it is blank but it will show up.
6. Tap the button that says view full profile at the bottom of the page
7. Tap the phone link at the top of the screen
8. This will take you to the phones section of your profile
a. It is likely you already have a number(s) listed.
b. If you see an existing number listed as the Multi-Factor Auth. Cell Number, delete this even it is the correct number
c. Leave the existing numbers in place for all other types
d. You will need to add a new phone type
9. Click the Add Phone Number button at the top bottom of the screen.
10. A new screen will open to add the new phone type
a. Choose the Multi-Factor Auth. Cell Number
b. Enter the 3-digit area code of your cell number
c. Enter the last 7 digits of your cell number (extension MUST be blank)
d. Check the primary check box
e. Click the Add button at the bottom
11. You will now have a new phone type called Multi-Factor Auth. Cell Number (Primary)
12. You are now enrolled in MFA and should be set to log into TCTC services
OOptional MFA App and secondary methods:
After you have enrolled in the intial MFA setup above, you can use the Microsoft Authenticator App or add a secondary phone number for authentication by following these steps.
Access the Proof Up site via this link: https://aka.ms/proofup
TCTC IT recommends usage of telephone number authentication. However, the Microsoft Authenticator app is available for download, though it is important to note there are known reports of service interruptions. If you elect to use the app as an alternate verification method, you are able to do so by clicking the Set up Authenticator app button.
You will be prompted to download the Microsoft Authenticator app and scan a QR code with your mobile phone as shown below.
