Summary:
TCTC supports both Apple and Android devices to access your email, contacts, and calendars. This guide will assist you in installing and configuring the needed app. It also has a quick troubleshooting section for common issues.
TCTC supports two apps for accessing your mail, contacts and calendar from Exchange. Both have unique options. It is a matter of personal preference for which app to use.
Apple Mail App:
If the Apple Mail app is not already installed, you may download the app from the App Store. Download the Apple Mail App here.
To add TCTC email to your Apple Mail App, follow these steps:
Set up an Outlook account on the iOS Mail app - Microsoft Support
You may be prompted for your password. This could imply several things. Your account may be locked out, or your password may be expired.
To check if your account is locked or expired, go to https://account.tctc.edu. This will allow you to update your password if necessary.
If your account does not have issues, the other option may be due an email system change. To correct this, you will need to remove your account from your phone then re-add it back.
Remove the Account from Apple Mail
-
Go to Settings 
> Mail > Accounts.
-
Tap the email account you want to remove from your iPhone, then tap Sign Out or Delete Account.
Add the Account Back to Apple Mail
Set up an Outlook account on the iOS Mail app - Microsoft Support
Microsoft Outlook App:
Download the Microsoft Outlook App here.
To add TCTC email to your Microsoft Outlook App, follow these steps:
Set up the Outlook app for iOS - Microsoft Support
You may be prompted for your password. This could imply several things. Your account may be locked out, or your password may be expired.
To check if your account is locked or expired, go to https://account.tctc.edu. This will allow you to update your password if necessary.
If your account does not have issues, the other option may be due an email system change. To correct this, you will need to remove your account from your phone then re-add it back.
Remove the Account from the Microsoft Outlook App
- Start Outlook for iOS, and tap the round icon at the top left of the screen.
- Tap the settings gear at the bottom left of the screen.
- Find the Accounts button in the Settings panel, and tap it.
- Tap the account you would like to remove.
- Tap "Delete Account" at the bottom of the page.
Add the Account Back to the Microsoft Outlook App
Set up the Outlook app for iOS - Microsoft Support
TCTC recommends using the Microsoft Outlook App to access your mail, contacts and Calendar from Exchange. For the native Android Mail app, add the Email as a "Microsoft Office 365" Email account, and continue the setup from there.
Microsoft Outlook App:
Download the Microsoft Outlook Android App here.
To add TCTC email to your Microsoft Outlook App, follow these steps:
Set up email in the Outlook for Android app - Microsoft Support
You may be prompted for your password. This could imply several things. Your account may be locked out, or your password may be expired.
The check if your account is locked or expired, go to https://account.tctc.edu. This will allow you to update your password if necessary.
If your account does not have issues, the other option may be due an email system change. To correct this, you will need to remove your account from your phone then re-add it back.
Remove the Account from the Microsoft Outlook App
- Start Outlook for Android, and tap the round icon at the top left of the screen.
- Tap the settings gear at the bottom left of the screen.
- Find the Accounts button in the Settings panel, and tap it.
- Tap the account you would like to remove.
- Tap "Remove Account" at the bottom of the page.
Add the Account Back to the Microsoft Outlook App
Set up the Outlook app for Android - Microsoft Support